📦 Shipping & Orders FAQ (Optimized Version)

🚚 How long is your shipping time?

Shipping time depends on your location.

• United States: 7–15 working days
• Other countries: 10–20 working days

📍 Where is my order now?

To track your order, please visit:

👉 https://www.17track.net/en

Enter your tracking number to view real-time updates.

🔢 What is my tracking number?

After your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.

📦 What is the status of my order?

After placing your order, you will receive an order confirmation email.

• Processing time: 1–3 business days
• After processing, your order will be shipped
• Once shipped, you will receive a shipping confirmation email with your tracking number

To track your order, please visit:
👉 https://www.17track.net/en

📧 I have not received a confirmation email

If you did not receive a confirmation email, please contact us at:

📩 support@hugmories.com

Please include your order ID or the last 4 digits of your payment method, and we will assist you.

🔁 I want to return or refund my order

Please review our Return Policy first.

If you still need assistance, contact:
📩 support@hugmories.com

Please provide your order ID or the last 4 digits of your payment method, and we will process your request.

🎟️ How to apply a discount code?

Please make sure:

• The code is entered correctly
• No spaces before or after the code
• All letters and numbers are correct

If it still doesn’t work, please contact:
📩 support@hugmories.com

💡 How to get discounts?

There are several ways to receive discounts:

• Join our community groups or follow us on social media for promotions and updates
• Register on our website to receive exclusive discount offers via email